Automatic workforce assignment

After working hours, we sometimes had up to 15 missed calls a day. They were all customers who wanted to make an appointment. Unfortunately, when we called them back the next morning, most of them had already booked an appointment with one of our competitors. Since we started using Bookio we have been getting more bookings even after working hours and that is what we needed.

Our hotel was one of the first hotels that started using the Bookio system for sales, but also as a hotel reservation system for wellness procedures. The Bookio reservation system made our reservations more transparent and facilitated and modernized work in our new wellness center of the hotel. Bookio helped especially with regard to the timing of the procedures, as our hotel offers a wide range of them. Customers call less and book the service directly online. We have fewer phone calls and customers are satisfied that they can make a reservation at any time of the day or night. We also appreciate the possibility of payment in advance , which brought us a decrease in forfeited reservations.

Bookio reservation system met all our expectations.We have been using it in our clinic for 4 years and its simplicity and user-friendliness can’t be praised highly enough. It is used daily by 5-8 of our therapists at the same time and makes it easier for them to see their appointments. Each client has their own online card, where we can see what procedures they have already had and what else we can recommend in terms of procedures and treatments.A big advantage is that we can see in real time who and when made the reservation, and who canceled it and when. Bookio is also a great benefit for our clients who like to manage their activities (bookings and dates) themselves through the online environment.

Since we started using Bookio‘s functionality- paid reservations - we have managed to eliminate canceled reservations just before the appointment was due, which has helped us run our clinics smoothly and streamline our services.